C O L L E C T I O N I
C O L L E C T I O N 2
C O L L E C T I O N 3
Terms & Conditions
BOOKING FEES & CANCELLATIONS.
This is due at time of booking. Your session is not confirmed until your booking fee is paid. Fees taken for any photography session are non-refundable except in the event Red Door Photography cancels the booking. The Client may cancel a session at any time but in doing so shall forfeit any monies paid. If you or your children are sick, please give 24 hours’ notice to reschedule your session. If 24 hours’ notice is not given or client is a no show, there will be a rebooking fee charged.
Because the cake is made to order, Cake Smash sessions must be cancelled at least 3 working days in advance. If less notice than this is given, a £35 rebooking fee will be charged, whatever the reason for the cancellation.
FULFILMENT OF OBLIGATIONS
There is no guarantee that any particular number of proofs will be produced. Proofs will be available in your online gallery within 4 weeks. Your gallery will be live for 7 days, all orders are due at this time. After this time, images are archived & a £30 retrieval fee will be charged if the gallery is needed to be reinstated.
As creative artist, Red Door Photography will aim to select 10 – 15 images for your online gallery. We are not obligated to provide the client with any images that are not already presented to them. RAW files are not available to purchase & not all images taken during the session will be shown.
The Client is responsible for viewing the gallery within the allocated time. If images aren’t selected within 7 days of the session, Red Door Photography have the right to choose these for you.
For all Al a Carte orders, payment is due in full at time of order.
All orders are final and cannot be changed or refunded for any reason.
Images are fully edited before presenting to Client. Additional edits are carried out at the discretion of Red Door Photography, and we reserves the right to charge the Client for additional editing to cover time involved.
Red Door Photography shall not be liable to the Client for any failure, in whole or in part, to fulfil their obligations where failure arises as a result of an event or circumstances beyond their control, which may include (but are not limited to) equipment failure, inclement weather, illness or injury. The Client understands and accepts that the photographic coverage will be as Red Door Photography’s professional expertise determines. Special requests are not binding instructions although every effort is made to comply with the Client’s wishes. In the unlikely event of total photographic failure or cancellation of the contract by Red Door Photography liability shall be limited to a full refund of all monies paid.
Red Door Photography shall be entitled to use their judgement regarding the style and artistic input in the production of pictures. This includes but is not limited to poses, props and number of images taken. Due the willingness of subjects it may not be possible to capture all the pictures requested, or images to the client’s full expectations. In the event of uncooperative children at a session of any kind, for any reason, Red Door Photography may not be able to capture any, or all the images the Client may have requested or expected. The Client is responsible for all children at all sessions.
If you are booking a Cake Smash session, it is your responsibility to make us aware of any & all allergies your child may have at time of booking. If you prefer to bring along your own cake, to fully ensure they are allergy safe, please let us know. It’s also best to ensure your child is a fan of cake before the session. Session’s will not be re arranged with no charge to the client, due to un cooperative children.
COPYRIGHT & REPRODUCTION
Copyright is retained by Red Door Photography at all times throughout the world. No image can be copied, scanned or reproduced in any form whatsoever without the prior consent of Red Door Photography. The Client may not alter or add to or manipulate a picture by any means or reproduce a picture in whole or in part as an element within, or as a montage with, another picture without Red Door Photography’s written permission, this includes Instagram & other photography app’s. Permission to reproduce a picture for personal use (not commercial) is granted to the Client by Red Door Photography only when digital negatives are purchased and paid in full by the Client to Red Door Photography.
USE OF PICTURES
Red Door Photography retains the right in ALL cases to use any pictures for the purposes of displays, advertising, portfolio, publication or promotion, of their work.
RECEIPT OF PORTRAITS, WALL ART OR PRODUCTS
All orders are to be collected from the Studio, unless previously stated. Most orders will be ready within 10 days of being placed. Some Wall art takes longer to be produced & you will be notified of estimated delivery times when placing your order. All orderspresumed to have been received in good condition unless the Client notifies Red Door Photography in writing of any discrepancy or error within 7 days of receipt.
COOLING OFF PERIOD
All portraits, books, albums, frames, etc. are non-refundable. Orders cannot be cancelled due to the custom nature of the products. Orders are made to the Client’s personal specification, (i.e. image number, print size, frame style, etc.), the Client does not have the right to a cooling off period. By placing an order with Red Door Photography you are committing to buy the ordered products.
Incorrectly supplied items and items of poor quality can be returned and will be replaced at no extra charge to the Client. Returns will not be considered for incorrectly ordered items or items ordered in error. It is the clients responsibility, to ensure all names & dates are correct & to check all spelling at times of proofing. Red Door Photography, will not be responsible for any mistakes, that have not been picked up during the proofing period.
All non-purchased images are deleted 3 weeks after your Gallery expiration. Your Gallery images will be archived for 3 months, after which it is no longer our responsibility to store your files.
Cameras, mobile phone cameras and camcorders are NOT permitted during any session, in studio or on location without express permission from Red Door Photography.